Frequently Asked Questions

Everything you need to know about shopping with The Nacelle Company

How long will it take for my order to arrive?

Standard domestic shipping typically takes 3-7 business days. International orders may take 7-14 business days depending on the destination and customs processing.

What is your return and exchange policy?

We offer a 30-day return policy for all unworn and unwashed apparel with original tags attached. Please visit our returns portal to initiate a domestic exchange or refund.

How do I know which size to order?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and interest-free installment options through Shop Pay.

Are your garments ethically manufactured?

The Nacelle Company is committed to sustainable practices. We partner with certified manufacturers who ensure fair wages, safe working conditions, and reduced environmental impact.

Can I track my shipment in real-time?

Yes, once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.